F.A.Q’s

We can only change orders that have not been processed for delivery yet. Once your order is under the status “preparing for delivery”, “delivering” or “delivered”, then we cannot accept any edits to your order.

We currently only offer goods for purchase and delivery nationwide, within South Africa, payable in Rands (ZAR).

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is packed/packaged we will send you another email to confirm the expected delivery date and the link to track your order (when the delivery method allows it).

You can purchase on our website using a credit or cheque card, EFT/bank transfer, or debit card.

You can choose these payment methods at checkout.

You can track your package using the link emailed to you, on placement of your order (when the delivery method allows it).

If you’re not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date.

We do accept exchanges and they follow the same conditions as returns.

In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return.

Please refer to our Returns & Exchange Policy for more information.

We do accept returns in respect to the following conditions:

– The item must have been sold on our online store
– The item shouldn’t have been used in any way, is undamaged and in the original packaging
– The return or exchange request is made within 28 days of delivery
– The return is made within 14 days of the return or exchange request

Please refer to our Returns & Exchange Policy for more information.

Returns are confirmed within 14 days of receiving the package at our warehouse.

Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.

We currently don’t have any physical stores under our brand name.

We strive to ensure that our products sold, through our online store, are free of defects. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:

– The item must have been sold on our online store
– The item shouldn’t have been used in any way, is undamaged, and in the original packaging
– The return or exchange request is made within 28 days of delivery
– The return is made within 14 days of the return or exchange request

Please refer to our Returns & Exchange Policy for information on initiating a return or exchange request resulting from a defective item.